Michael Maley

Experience

1. Principal Solution Architect Director, Data Science

   Compucom

   Oct 2020 — Present · US

   Promoted to a senior technical role leading data science for this top Managed Solutions Provider. Entrusted with driving cutting-edge methods for improving customer experience while simultaneously reducing delivery costs and providing easy-to-use insight. Assembled, managed, and mentored a 16-team of engineering and analytics staff and managed relationships with over 20 customer and peer teams. • Owned, defined, and lead the vision, strategy, and roadmap for new strategic Data Science AI/ML/Data ETL product offering for deep analytics. Owned, defined, managed, and implemented and operated Data Science initiatives. • Automated deep analysis for customer conversations, developing a dynamic experience scoring model with 20+ criteria and creating AI/ML models to provide actionable in near real-time—while automatically driving superior levels of data quality. • Led the development of all Data Pipeline/ETL solutions from the ground up, creating needed cloud infrastructure, producing initial proof-of-concept, and directing the development of machine learning models to organize and categorize the data. • Directed, defined, designed, and managed the development of data visualization solutions in PowerBI to present data trends, insights, and recommendations in an easy-to-understand format. • Collaborated with Finance and Vendor Management teams to identify, evaluate, and select ideal firms to assist with solution development. • Directed the requirements, design, implementation, management, and DevOps activities for the data pipeline (Twilio and ServiceNow), ML, and AI infrastructure using expresso.ai with Python models. • Completed release of the new AI for experience management successfully within 18 months, consuming only 20% of traditional FTE costs for similar projects—and driving results that include reducing operational costs by 50%, boosting deep analysis capacity by 400%

Education

• Saint Martin's College

  BA, Information Systems Management