Michael L. Robinson
Systems Engineer on assignment at Bill & Melinda Gates Foundation
- Role
- Systems Engineer at Astreya
- Location
- Kent, WA, US
- LinkedIn followers
- 500 followers
About Michael L. Robinson
I am a solution-focused Professional well-equipped to manage, diagnose, and rectify…
Experience
Systems Engineer
Dec 2022 — Present · Seattle, WA, US
Team lead providing operational support to plan, build, and run complex integrated solutions for endpoint computing.• Provide 3rd level technology assistance at escalated customer contacts.• Develop training and supporting documentation for implemented solutions.• Coach and mentor teams to build strong relationships and encourage growth.• Monitor and maintain mobile device management platform and services to ensure endpoints remain healthy and secure.• Collaborate with vendors and stake holders to identify and implement solutions to operational challenges.• Maintain working knowledge of daily support activities and customer engagement to identify opportunities to reduce time on task and improve quality of service provided to client.
Education
Business Computer Training Institute
Certificate
2001 — 2002
University of Phoenix
Associate of Arts (AA)
2009 — 2011
Mariner High School
General Studies
1997 — 2001
Sno-Isle Skill Center
Certificate
1999 — 2000
Skills
- Call Centers
- Mobile Device Management
- Electronics Repair
- Team Building
- Management
- Customer Retention
- Ios
- Customer Service
- Microsoft Office
- Sales
- Microsoft Exchange
- Universal Mobile Telecommunications System (Umts)
- Inventory Management
- Palm Os
- Software Installation
- Mobile Devices
- Procurement
- Telecommunications
- Customer Satisfaction
- Security
- Enterprise Mobility
- Iphone Support
- Vendor Management
- Windows Mobile Devices
- Telecommunications Billing
- Team Leadership
- Project Management
- Wide Area Network (Wan)
- Troubleshooting
- Windows Phone
- Wireless
- Business Process Improvement
- Computer Hardware
- Retail
- Satellite Communications (Satcom)
- Software Documentation
- Technical Support
- Call Center
- Asset Management
- General Packet Radio Service (Gprs)
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