Michael Longo

About Michael Longo

A Senior Director, Enterprise Resilience & Crisis Management professional with over 15 years of experience leading high-impact resilience programs for global organizations. I specialize in Resilience Strategic Vision Planning, driving cross-functional continuity programs, and fostering enterprise-wide collaboration to ensure organizations can thrive in the face of disruptions.Throughout my career, I’ve established and implemented comprehensive Incident and Crisis Management programs across multinational corporations, minimizing financial, operational, reputational, and legal impact from both human and natural disasters. I’ve developed holistic, threat-agnostic Business Continuity programs that are adaptable to any disruption, ensuring that organizations remain operational during critical events.Some key accomplishments include:• Leading the design and execution of multi-level Incident/Crisis Management programs that have protected global operations from disruption, enhancing resilience across the organization.• Creating scalable Business Continuity plans that provide a flexible, threat-agnostic approach to risk mitigation and recovery.• Establishing an employee relief program that delivers timely, equitable financial and lodging support in the aftermath of major natural disasters.• Successfully integrating third-party resilience management into business continuity strategies, ensuring alignment and preparedness across all suppliers.My expertise spans a range of core competencies, including:• Business Continuity Lifecycle Implementation & Management, Crisis Management Leadership, and Third-Party/Supplier Resilience Management• Stakeholder Engagement, Cross-Functional Program Management, and Executive Reporting & Briefings• Policy Development, Resilience Mindset, and Promoting Resilience Awareness & Culture• BCM Tool Evaluation & Integration, with a focus on Fusion• Testing & Exercise Design & Facilitation and Training Program Design• People Leadership, including Coaching & Mentorship, and fostering Organizational AgilityI am passionate about building resilient organizations and leading teams to develop and implement strategic solutions that mitigate risks and safeguard operations. Let\'s connect and discuss how we can work together to drive long-term resilience and operational continuity.

Experience

1. Director, Global Resilience

   Gap Inc.

   Oct 2021 — Present · Seattle, WA, US

   Senior leader overseeing global Business Continuity, Incident Management, and Third-Party Resilience programs, aligning enterprise priorities with scalable continuity strategies and coordinating emergency response.• Designed and implemented enterprise-wide policies, frameworks, and tools for Business Continuity Planning, Incident Management, and Third-Party Resilience.• Directed a global team in the delivery of all Business Continuity program components, ensuring consistency, alignment, and quality outcomes.• Chaired the Business Continuity Steering Committee to align program initiatives with evolving enterprise risks and strategic priorities.• Partnered with business leaders to develop sustainable vendor loss strategies and critical third-party continuity solutions.• Collaborated with Technology Disaster Recovery teams to synchronize recovery priorities and address key operational needs.• Led corporate-level Incident Management Team through multi-regional disruptive events, ensuring rapid response and clear coordination.• Ensured Emergency Response Protocols remained comprehensive, current, and tailored across all business units.• Championed professional development within the Business Continuity team by encouraging continuous learning and adoption of industry best practices.

Education

• Rutgers University

  B.S., Finance

  2003 — 2007

Skills

• Program Management
• Vendor Management
• Supplier Risk Management
• Incident Management
• Training Development
• Disaster Recovery
• Manufacturing
• Business Continuity Awareness
• Business Impact Analysis
• Risk Management
• Project Management
• Supply Chain
• Crisis Management
• Business Resilience
• Emergency Management
• Risk Assessment
• Information Security
• Recovery Strategies
• Business Recovery Planning
• Business Continuity Planning
• Business Continuity
• Financial Services