Michael Dixon

Client Engagement Manager Ii @One North

US

Manage a varied and fast-moving portfolio of deliverables-based client work, exceeding customer expectations through tailored service, regular detailed communications, reporting, operations support and proactive issue resolution- Onboard and manage consultants, allowing for smooth transition and warm welcome to each client- Act as a consulting partner to assist clients with making the right decision for the business, budget and project delivery goals- Lead / partner with cross-functional teams to deliver complex projects on time and within budget, ensuring client requirements are met consistently- Assist with developing pricing for client agreements and with the development of SOW docs- Identify future resourcing needs and partner with clients to properly budget- Oversee $1 million + in combined resourcing budget, reporting budget needs to client stakeholders- Identify potential client concerns and implement preventative measures to maintain positive relationships- Develop and deliver client presentations to effectively communicate project status and key insights

International Academy of Design and Technology-Tampa

BFA