Michael Lavespere

About Michael Lavespere

Results-driven leader with 20+ years in Genesys Cloud technologies and customer success…

Experience

1. Sr Services Engagement Director

   Genesys

   May 2013 — Present · Houston, TX, US

   Drive revenue growth and customer success by aligning Genesys solutions with business needs across assigned accounts. Establish and nurture relationships with internal and external stakeholders at all levels, serving as a trusted advisor in a highly visible, strategically positioned individual contributor sales and services role.• & – Drive revenue growth by developing strategic business plans and fostering long-term customer relationships with key stakeholders.• & – Lead cloud migration initiatives, negotiate high-value deals, and expand market share by understanding customer buying strategies.• & – Manage customer engagements from initial contact through solution deployment to ensure successful Genesys Cloud adoption.• & – Oversee complex service bids from solution design to contract execution, ensuring seamless operationalization of Genesys Cloud solutions.• & – Craft and present compelling proposals, reports, and Statements of Work to communicate the Genesys value proposition effectively.• & – Secure and allocate resources, mitigate risks, and resolve escalations to drive operational excellence and customer satisfaction.•- & – Align with internal teams to enhance customer retention and adoption of Genesys solutions.•- & – Engage C-level executives and key stakeholders with strong negotiation skills to drive strategic business outcomes.

Education

• Liberty University

  PHD in Organization and Management, Leadership, Business Administration and Management, General

• Lamar University

  BBA, Management Information Systems

• Amberton University

  Master of Business Administration (M.B.A.), Management

Skills

• Unified Communications
• Strategic Planning
• Project Management
• Change Management
• Contract Negotiation
• Team Building
• New Business Development
• Call Center
• Telecommunications
• Voip
• Telephony
• Strategic Leadership
• Technical Leadership
• Professional Services
• Technical Support
• Business Strategy
• Acd
• Program Management
• Team Leadership
• Strategy
• Management
• Integration
• Operations Management
• Cross-Functional Team Leadership
• Vendor Management
• Leadership
• Saas
• Ivr
• Training
• Contact Centers
• Call Centers
• Cloud Computing
• Enterprise Software
• Solution Selling
• Networking
• Managed Services
• Crm
• Consulting
• Business Process
• Salesforce.com