Michael Lauritsch

Experience

1. IT Engineer

   Luxury Presence

   Jun 2025 — Present · Austin, TX, US

   Developed and implemented an IT strategy as the sole IT professional, scaling a remote-first workforce from just over 100 users to more than 600 employees and contractors in 3+ years, enhancing system reliability and operational efficiency throughout the expansion• Established and enforced security best practices for SaaS applications, including Google Workspace, Slack, and 1Password, significantly reducing security incidents while overseeing budgetary allocations for these tools• Authored and instituted various company policies to establish a formal framework for secure and compliant operations• Implemented single sign-on (SSO) for applications such as Salesforce, Sendgrid, and Sigma, and enabling multi-factor authentication (MFA) for Google, Auth0, GitHub, and Cloudflare• Identified vulnerabilities in LastPass usage and user practices of saving passwords in various forms/systems and then led the company-wide transition to 1Password, cleaning affected systems and migrating credentials to secure vaults, substantially reducing security gaps• Implemented and currently manage IT security training and phishing simulation exercises via Ninjio for the entire company, strengthening employee awareness and reducing phishing-related risks.• Implemented mobile device management (MDM) through Kandji, provisioning and deprovisioning laptops and software licenses to streamline onboarding and offboarding in a high-turnover environment• Created and maintained a scalable IT helpdesk single-handedly, resolving over support tickets annually, with more than 50% addressed in under 45 minutes across multiple geographic regions• Negotiated vendor contracts and managed budgets for Google Workspace, 1Password, Slack, and related services, achieving cost savings of $250K+ through hardware reuse, equipment sales, and software license optimization• Configured the Apple Business Manager account and established the network infrastructure for the Austin office relocation

Education

• New York Institute of Technology

  Bachelor of Science, Information, Network and Computer Security

  2004 — 2008

• Le Wagon

  Full Stack Web Development

  2019 — 2019

• New York Institute of Technology

  Master of Science, Information, Network and Computer Security

  2009 — 2010

Skills

• Switches
• Troubleshooting
• Operating Systems
• Dns
• Debian
• Vpn
• Active Directory
• Xp
• Hardware
• Vsphere
• Workstations
• Microsoft Exchange
• Networking
• Access
• Disaster Recovery
• Software Installation
• Firewalls
• Windows
• Wireless Networking
• Vulnerability Management
• Os X
• Backup Exec
• Citrix
• Dell Poweredge Servers
• Tcp/Ip
• Blackberry Enterprise Server
• Security
• Dell Computers
• Smtp
• Vmware Esx
• Centos
• Outlook
• Technical Support
• Itil
• Visio
• Sharepoint
• Vmware
• Apache
• Group Policy
• Rhce