Michael K.
Salesforce Solution Engineer & Agentforce 2026 Legend | Expertise in Retail/CPG | Partnering with SMBs to Strategic Companies like Home Depot & Ralph Lauren
- Role
- Solutions Engineer at Salesforce
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Michael K.
Software Solutions Leader and Solution Engineer with 10+ years of experience.Certified Agentforce Legend. Experienced with Prompt Development, Cloud, SaaS, PaaS, and IaaS solutions. Additional expertise in product launches, process improvements, customer success, and project launches.8 Salesforce Certifications including AI Specialist.US Army Veteran.
Experience
Solutions Engineer
Oct 2019 — Present · Atlanta, GA, US
Agentforce Legend for 2025 & 2026 focused on Consumer Goods, Field Service, Digital Engagement, Service Cloud Einstein, and Scheduler.Developing LWC\'s and autonomous agents with Agentforce Vibes & Cursor.ai. Delivered multiple pro-bono projects for non-profit customers utilizing flows, bots, and Zoom integration on Service Cloud and the Nonprofit Success Pack (NPSP) platform.8 Certifications including AI Specialist, Advanced Administrator, and Service Cloud Consultant.Trailhead All Star
Education
Boston College Carroll School of Management
MS, Finance
Westfield State University
BS, Business Management, Magna Cum Laude
Skills
- Peoplesoft
- Product Management
- Content Management
- Integration
- Document Management
- Capture
- Weblogic
- Middleware
- Sharepoint
- Apache
- Soa
- Saas
- Fatwire
- Portals
- Solution Selling
- Erp
- Oracle
- Cloud Computing
- .net
- Consulting
- Oracle Fusion Middleware
- Software Sales
- Enterprise Software
- Enterprise Architecture
- Software Industry
- Business Process
- Php
- Image Capture
- Stellent
- Business Management
- Social Computing
- Xml
- Ubuntu
- Business Intelligence
- Sql Server
- Crm
- Pre-Sales
- Web Services
- Salesforce.com
- Business Process Design
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