Mike Kennedy

About Mike Kennedy

I thrive in fast-paced startups, building scalable operations that drive revenue and efficiency. As an early team member at Boom & Bucket (joining within the first 6 months, now part of RB Global, the worldwide leader in used equipment), I’ve helped shape our marketplace from the ground up. Today, I lead shipping, warranties, and post-sale processes, ensuring a seamless buyer experience while improving attachment rates and margins.Since our acquisition, I’ve been focused on integrating best-in-class practices with the resources and reach of RB Global, unlocking new opportunities to scale and enhance the marketplace experience.Before Boom & Bucket, I played a key role in another high-growth startup, optimizing operations to support rapid expansion.My expertise lies at the intersection of marketplace growth, operational strategy, and customer experience. I enjoy solving complex problems, refining processes, and contributing to major company milestones.Let’s connect!

Experience

1. Customer Experience and Value Added Services Manager

   RB Global Inc.

   Oct 2025 — Present · Austin, TX, US

   Driving the creation of a best-in-class, unified, and trusted buyer experience across RB Global\'s fixed-price marketplaces, with a direct focus on scaling our end-to-end services, including shipping, warranties, and post-sale operations. Our success is built on the foundation of trust, speed, and ease, ensuring transaction quality and the delivery of essential value-added services.

Education

• Texas Tech University

  Bachelor's degree, Media Strategies, Organizational Leadership, and Integrative Studies

  2011 — 2015

Skills

• Photoshop
• Social Media
• Marketing
• Microsoft Office
• Team Building
• Management
• Leadership
• Customer Service
• Time Management
• Advertising
• Teamwork
• Public Relations