Michael P. Kane
- Role
- Global Director of Customer and Analytics Success at NiCE
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Michael P. Kane
I am a customer-centric executive with 20+ years of experience in Customer Success and…
Experience
Global Director of Customer and Analytics Success
Jan 2021 — Present
NICE is the worldwide leader in AI-powered self-service and agent-assisted CX software and NICE CXone™ is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
Education
Dale Carnegie Training
Dale Carnegie Course, Leadership and Communication
Northwestern University - Kellogg School of Management
Master of Business Administration (MBA), Management & Strategy, Analytical Consulting
University of Notre Dame
Bachelor of Business Administration (BBA), Management Information Systems
Skills
- Data Analysis
- Marketing
- Management
- Customer Experience
- Business Analysis
- Sdlc
- Client Relations Skills
- Vendor Management
- Value Selling
- Manage Client Relationships
- Business Strategy
- Strategy
- Analytics
- Business Intelligence
- Big Data
- Saas
- Crm
- Customer Service
- Sales
- Account Management
- Microstrategy
- Business Development
- Account
- Strategic Planning
- Professional Services
- Performance Management
- Change Management
- Outsourcing
- Property & Casualty Insurance
- Leadership
- Predictive Analytics
- Business Analytics
- Customer Success
- Cross-
- Enterprise Software
- Financial Services
- Insurance
- Process Improvement
- Analysis
- Product Development
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