Michael Wong

About Michael Wong

I specialize in transforming complex strategic goals into clear, actionable operational realities. My approach is twofold: optimizing processes to remove friction, and fostering the high-trust culture teams need to innovate.I believe true leadership is about capacity building. I don\'t just manage workflows; I empower diverse teams with the clarity, shared ownership, and psychological safety required to drive high-impact results.

Experience

1. Operations Manager

   Sound Transit

   Jun 2018 — Present

   Orchestrated administrative services for a 1600-person workforce, overseeing agency-wide operations and managing a blended team of staff and contracted vendors.•Developed and executed a high-visibility, state-mandated asset management program, coordinating with stakeholders across multiple divisions to ensure 100% compliance for the first time in five years.•Managed a complex, cross-functional change management initiative to digitize paper invoices during the pandemic; led stakeholder engagement with Finance and Records Management to successfully transform and systematize a core business process.•Drove agency-wide operational efficiencies and cost savings by developing and managing key vendor contracts and service level agreements.•Lead essential employees throughout the COVID pandemic response, adapting services, developing, and implementing safety plans, and collaborating on new processes and procedures. Staff were able to exceed service levels offer expanded services•Collaborative internal partner, participating in multi-departmental hiring and contract evaluation panels •Actively engaged in overall agency success through leadership and participation in various groups, including Employee Resource groups, special projects, facilitating and participating in Learning Communities, Chair of the Employee Safety Committee – connecting staff to the agency’s mission through engagement, overall championing Sound Transit values

Education

• Seattle Central College

  Associates of Arts

  2017

• Thomas Edison State University

  Bachelor of Science - BS, Business Administration: General Management

  2025

• University of Washington

  Certificate, Project Management

  2017 — 2018

• University of Washington

  Certificate, Facilities Maintenance Management

  2016 — 2017