Michael Kaczun

About Michael Kaczun

High-impact Technology Executive with 18+ years of experience spearheading Digital Transformation and Enterprise Tooling Strategy for Tier-1 global financial institutions. Expert in Large-Scale Platform Consolidation, notably migrating 50+ legacy applications onto a Unified Workflow Ecosystem (ServiceNow) driving cross-functional operational excellence across IT, HR, Risk, and Security Operations. Proven leader of Global Agile Engineering teams (75+ headcount), managing $25M+ budgets and delivering high-availability solutions for users. Specialist in Enterprise Resiliency and ITIL Service Management Frameworks, with a consistent track record of driving OpEx reduction via Agentic AI and Automation while ensuring Regulatory Compliance in highly audited environments.

Experience

1. Director Service Management Office Product Management

   BNY

   Sep 2018 — Present · New York, NY, US

   Strategic Enterprise Roadmap: Orchestrated a multi-year Enterprise Tools Strategy, centralizing workflow architecture across Information Technology, Human Resources, GRC, Information Security, and Legal Services to eliminate cross-departmental silos, data models and redundant processes Large-Scale Platform Consolidation: Engineered the migration of 50+ legacy applications onto a unified ServiceNow ecosystem; achieved massive Technical Debt reduction and optimized the cost-to-serve for a global user base Enterprise Resiliency & Notification: Re-architected the bank’s critical notification portfolio into a singular, firm-wide solution, significantly decreasing MTTR (Mean Time to Resolution) for IT, Enterprise Resiliency and Corporate Security groups Agile Workforce Transformation: Spearheaded the reorganization of a 75-member global workforce into a high-velocity Agile Engineering organization, increasing deployment frequency and response times across multiple global business lines Financial & Vendor Stewardship: Accountable for a $25M+ annual budget and comprehensive Strategic Vendor Governance; managed high-value contracts and SLAs to ensure 3rd-party risk mitigation and optimal ROI on software spend Automation & Agentic AI: Created an Agentic AI strategy which optimized in-house & vendor AI tool use; Created 10+ Agentic AI agents across IT and Risk, driving measurable OpEx efficiencies and enhancing the firm’s Regulatory Compliance posture

Education

• Villanova University

  MS, Computer Engineering

  2004 — 2005

• Villanova University

  Master's Degree, Computer Engineering

• Villanova University

  BS, Computer Engineering

  2000 — 2004

• Villanova University

  Bachelor's Degree, Computer Engineering

Skills

• Hp Asset Manager
• Acorn Calculation Engine
• Senior Management Communications
• IT Service Management
• Servicenow
• IT Management
• Business Process Improvement
• Mac Os X
• Sdlc
• Sql Server Integration Services
• Oracle
• Calculations
• Ms Visio
• Process Improvement
• Visual Basic
• Integration
• Ms Sql
• Windows
• Sharepoint
• Service Delivery
• Process Engineering
• Itil
• Business Analysis
• Hyperion
• Ms Office Suite
• Vendor Management
• Technical Presentations
• IT Strategy
• Management
• Information Technology
• Devops
• Six Sigma
• Microsoft Sql Server
• Project Management
• Workflow Diagrams
• Tableau
• Outsourcing
• Photoshop
• Infrastructure
• Visio