Michael Saks
Social Media and Guest Service Specialist
- Role
- Event Day Staff Supervisor at Philadelphia Eagles
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Michael Saks
A content creator who enjoys informing and engaging with others. Previous…
Experience
Event Day Staff Supervisor
Apr 2016 — Present · Philadelphia, PA, US
I am part of the world-renowned, first class organization of the NFL. • Communicate with fans in a timely matter to answer any question or resolve any issue using TextAssist.• Lead a top-ranked event staff as measured by experiences captured in cross-stadium primary research. • Duties included conducting pre-shift planning meetings for a team up to twenty, issues management, and change-of-shift reporting. • Made recommendations to better fan experience: creation of additional visible signs, production of videos explaining NFL policies more in-depth, and on-site techniques to lower the quantity of illegal tickets purchased in front of stadium.• 90% success rate with secret shopper audits.• Awards: Event MVP, 2016 Staff Rookie of the Year
Education
Holy Family University
Master’s Degree, Secondary Education - Social Studies
2012 — 2015
Temple University
Bachelor, Psychology and Advertising
2004 — 2007
Skills
- Foursquare
- Leadership
- Microsoft Word
- Team Leadership
- Public Speaking
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Event Planning
- Customer Service
- Photography
- Teaching
- Adobe Photoshop
- Coaching
- Customer Satisfaction
- Training
- Outlook
- Social Media
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