Michael Stone

About Michael Stone

I have never met a problem I didn’t want to solve. Whether it is optimizing an inefficient work process, starting a whole new program or initiative, or getting a cross-functional team to coalesce around an important objective, I love taking on new challenges and getting things done. In my 10+ years working in customer success I have had many opportunities to tackle different kinds of challenges and solve different kinds of problems.Several highlights of my career so far have been managing a portfolio of clients with revenue of over $3 million annually, creating a whole new recruitment strategy and data analysis initiative at UMBC including starting multiple inter-institutional partnerships as well as setting up collaboration across multiple internal departments, and presenting at three separate professional conferences including best practices in admissions work and data collection and analysis for the National Council of Honors Colleges 2019 annual conference, contemporary collection of historical artifacts at the National Council on Public History 2016 annual conference, and on the history of community action in Baltimore at the American Studies Association 2016 Annual Conference.When I’m not working I\'m playing bluegrass music almost every weekend at local venues, playing competitive chess, or playing with my two hounddogs.If you would like to learn more about how my services can help you or your organization, please reach out to me via email (M••••••••@gmail.com).

Experience

1. Customer Success Manager

   FacilityOS

   Feb 2026 — Present · Annapolis, MD, US

Education

• University of Maryland Baltimore County

  Master of Arts (M.A.), History

  2014 — 2016

• Two Roads High School

  High School Diploma

  2007 — 2010

• Northern Virginia Community College

  General studies

  2010 — 2011

• College of Southern Maryland

  Associate of Arts (A.A.), General Studies

  2011 — 2012

• University of Maryland Baltimore County

  Bachelor of Arts (B.A.), History

  2012 — 2014

• Front Range Community College

  General Studies

  2009 — 2010

Skills

• Teamwork
• Audio Engineering
• Student Activities
• Writing
• Teaching
• Time Management
• Hospitality Management
• Cashiering
• Microsoft Word
• Critical Thinking
• Student Engagement
• Archives
• Social Networking
• Guitarist
• Academic Advising
• Oral History
• Communication
• Telephone Skills
• Data Analysis
• Academic Tutoring
• Community Outreach
• Community Development
• Public History
• Leadership
• Public Speaking
• Food & Beverage
• History
• Customer Service
• Facebook
• Training
• Nonprofits
• Data Entry
• Restaurants
• Hospitality Industry
• Mentoring
• Archival Preservation
• Meeting Planning
• Digital Archiving
• Report Writing
• Food Service