Michael Mike Orourke

About Michael Mike Orourke

Offering:Design/Test/Operations Engineer— In various customer-facing and development roles in multiple industries, I have always had a passionate focus on delivering the greatest quality product that meets the customer\'s needs, and to anticipate bugs or bottlenecks that can cause customers pain. In many cases, this requires mobilizing the QA team to focus on a particular area in testing and for the development team to likewise focus on optimizing a particular feature or platform stability.Accomplishments:Customer Focused— Recent positions were high-visibility positions supporting Fortune 100 telecom and IT companies. By listening to customer concerns and analyzing platform configuration and customer practices, was able to optimize performance and procedures to allow smoother operation. Established rapport and trust with customer peers by demonstrating knowledge of how platform capabilities could solve customer needs.Communication and Presentation— Used creativity to create presentations and demos to demonstrate full range of product capabilities. When required, created detailed procedures for system operation during the evaluation phase. Attention to Detail— Customers would demand greater performance on the system, so I worked in the lab with the OS and application developers to determine bottlenecks and to tune the system to maximize performance. My experience in quality assurance has helped me to anticipate and address potential show-stoppers before they happen.Knowledge Transfer—Went beyond expectation by giving the customer operators knowledge of the platform for basic troubleshooting and system monitoring with procedures, cheat sheets, and tools. Took extra time mentoring and training customers to be more knowledgeable on the platform, without exposing any deficiencies.Strengths Finder: Activator, Context, Woo, Ideation, Connectedness.

Experience

1. Sales Engineer

   Socket Fiber

   Nov 2022 — Present · Columbia, MO, US

   Great company with great people! I provide support for the business sales team for fiber bandwidth (internet, VPLS, etc.) and telecommunications equipment.

Education

• University of Missouri-Columbia

  Bachelor of Science - BS, Electrical and Electronics Engineering

• University of Missouri-Columbia

  Bachelor of Science (BS), Electrical Engineering

  1981 — 1986

• Augustine Institute

  Master of Arts - MA, Theology/Theological Studies

Skills

• Cloud Computing
• Software Quality Assurance
• Windows
• Vmware
• Intelligent Networks
• Sip
• Test Automation
• Web Services
• System Integration Testing
• Quality Assurance
• System Testing
• Service Delivery
• Telecommunications
• Test Cases
• Embedded Systems
• Integration
• Cloud Applications
• Ip
• Automation
• Voip
• Ss7
• Networking
• Testing
• Soa
• Unix
• Leadership
• Ngn
• Wireless
• Solution Architecture
• Switches
• Lte
• Quality Center