Michael A. Jones
Ask Me How Concentrix is Designing, Building and Running the Future of Customer Experience With Global Brands.
- Role
- Sr Director at Concentrix
- Location
- Hamilton, OH, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Michael A. Jones
20 Year industry professional helping Customer Experience leaders design, build and run…
Experience
Sr Director
May 2022 — Present · Cincinnati, OH, US
Education
Thomas More College
MBA
Miami University
BS
1992 — 1996
Skills
- Customer Retention
- Customer Satisfaction
- New Business Development
- Building Relationships
- Customer Relationship Management (Crm)
- Project Management
- Crm
- Focus Groups
- Questionnaire Design
- Health Care Systems
- Management Consulting
- Customer Engagement
- Customer Satisfaction Research
- Online Research
- Management
- Lead Generation
- Segmentation
- Analysis
- Market Analysis
- Primary Research
- Qualitative Research
- Data Analysis
- Contact Centers
- Quantitative Analytics
- Quantitative Research
- Marketing Research
- Relationship Management
- Market Research
- Competitive Analysis
- Customer Experience
- Contract Negotiation
- Strategy
- Salesforce.com
- Consumer Behavior
- Marketing
- Networking
- Competitive Intelligence
- Marketing Strategy
- Consulting
- Customer Insight
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