Mike Kelly
Strategic MSP Operations Leader
- Role
- Senior Operations Manager at NWN
- Location
- Brooklyn, CT, US
- LinkedIn followers
- 500 followers
About Mike Kelly
Analytical and results-driven operations leader with proven experience driving…
Experience
Senior Operations Manager
Oct 2007 — Present · Exeter, RI, US
Essential responsibilities include customer support, major incident management, change management, knowledge management, resource development, productivity and process improvement, performance feedback, hiring and training, offshore support management, administration of departmental policies and procedures.
Education
NEIT
Associate's degree
Skills
- Lan-Wan
- Cisco Technologies
- Cisco Systems Products
- Mpls
- Switches
- Data Center
- Voice Over Ip (Voip)
- Fortinet
- Managed Services
- Juniper Technologies
- Avaya
- Itil Certified
- Session Initiation Protocol (Sip)
- Operations Management
- Unified Communications
- Telephony
- Avaya Technologies
- T1
- Juniper
- Sip
- Telecommunications
- Disaster Recovery
- Computer Network Operations
- Network Security
- Voip
- Avaya Products
- Ip
- Wan
- Internet Protocol (Ip)
- Business Process Improvement
- Wide Area Network (Wan)
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