Michael Joy
- Role
- Marketing and Community Engagement Manager at Couchsurfing International
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Michael Joy
Experienced Marketing, Community and Social Media Manager with a demonstrated history of…
Experience
Marketing and Community Engagement Manager
Jan 2021 — Present
Manage internal and external marketing and community engagement projects -Create and execute on new marketing strategies (using email, social media, Appcues, Firebase, etc.) continuously testing and tracking their success -Use SQL and Amplitude to track community engagement and inform new product development -Track and report on NPS score and community/product feedback -Assist product team in user research, user interviews, design and copywriting -Manage group of 600 volunteer brand ambassadors -Travel to community organized events annually on behalf of the company. Providing swag, hosting round-tables, cultural event and creating marketing material -Manage Social Media Channels (Instagram, TikTok, Twitter and Facebook)-Create and edit blog content, focusing on both company-specific and travel-wide content -Track and report on all audience and engagement metrics -Partner with content creators and active users to source content -Support product, trust and safety, and QA team as necessary
Education
UC San Diego
B.A., Political Science, Psychology
2006 — 2010
Richmond American University London
Political Science, Italian
2008 — 2008
Skills
- Social Media
- International Education
- Event Planning
- Microsoft Office
- Autism Spectrum Disorders
- Behavior Management
- International Relations
- Grant Writing
- Secondary Education
- Education
- Powerpoint
- Microsoft Word
- Teaching
- Public Speaking
- Curriculum Development
- Microsoft Excel
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