Michael Joy

Role
Marketing and Community Engagement Manager at Couchsurfing International
Location
Brooklyn, NY, US
LinkedIn followers
500 followers

About Michael Joy

Experienced Marketing, Community and Social Media Manager with a demonstrated history of…

Experience

  1. Marketing and Community Engagement Manager

    Couchsurfing International

    Jan 2021 — Present

    Manage internal and external marketing and community engagement projects -Create and execute on new marketing strategies (using email, social media, Appcues, Firebase, etc.) continuously testing and tracking their success -Use SQL and Amplitude to track community engagement and inform new product development -Track and report on NPS score and community/product feedback -Assist product team in user research, user interviews, design and copywriting -Manage group of 600 volunteer brand ambassadors -Travel to community organized events annually on behalf of the company. Providing swag, hosting round-tables, cultural event and creating marketing material -Manage Social Media Channels (Instagram, TikTok, Twitter and Facebook)-Create and edit blog content, focusing on both company-specific and travel-wide content -Track and report on all audience and engagement metrics -Partner with content creators and active users to source content -Support product, trust and safety, and QA team as necessary

Education

  • UC San Diego

    B.A., Political Science, Psychology

    2006 — 2010

  • Richmond American University London

    Political Science, Italian

    2008 — 2008

Skills

  • Social Media
  • International Education
  • Event Planning
  • Microsoft Office
  • Autism Spectrum Disorders
  • Behavior Management
  • International Relations
  • Grant Writing
  • Secondary Education
  • Education
  • Powerpoint
  • Microsoft Word
  • Teaching
  • Public Speaking
  • Curriculum Development
  • Microsoft Excel

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Michael Joy — Marketing and Community Engagement Manager at Couchsurfing International in Brooklyn, NY, US | Unifers