Michael Gow
Driving employee retention and upskilling by delivering innovative learning solutions and leadership.
- Role
- Learning and Development Specialist at MoxiWorks
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Michael Gow
I am a Senior L&D Architect and Instructional Designer with over 15 years of…
Experience
Learning and Development Specialist
Jun 2023 — Present · Seattle, WA, US
Design and deliver learning solutions for MoxiWorks existing and onboarding clients and for 300 MoxiWorks employees.• Consult with clients to determine the best learning approach to accelerate first time to value with MoxiWorks products and tools by 20%.• Increase asynchronous learning solutions by 25% for placement on brand learning portal, including e-learning, video, and self-learning resources.• Create dozens of asynchronous learning solutions for placement on brand learning portal.• Conduct open-enrollment classes in brand tools and skills• Revamp asynchronous classes, completing changeover in under a year.• Implement Learning Management System for employees and customers.• Redesign onboarding, orientation, and re-engagement curricula to increase customer retention by 10%, reduce churn, attain greater customer satisfaction, and make clients more profitable using brand tools.• Expand educational offerings to internal staff to increase staff retention by 5%.
Education
Saint Joseph's College
Master of Education - MEd
Rutgers University
Bachelor of Arts - BA
Skills
- Instructional Design
- Leadership
- Program Management
- Leadership Development
- Team Building
- Public Speaking
- E-Learning
- Organizational Development
- Research
- Training
- Training Delivery
- Performance Management
- Workshop Facilitation
- Human Resources
- Instructor-Led Training
- Microsoft Office
- Staff Development
- Management
- Employee Training
- Project Management
- Change Management
- Vendor Management
- Onboarding
- Marketing
- Time Management
- Technical Course Development
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