Michael Francis
Senior System Analyst @Mecklenburg County
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WORK HISTORY
Senior System Analyst @Mecklenburg County
Charlotte, NC, US
Manage PeopleSoft and Cornerstone applications for over employees across multiple locations.• Collaborate with HR, Payroll, and IT teams to identify enhancements, ensure data accuracy and resolve system issues in a timely manner.• Create and deliver training to end-users on system functionality and best practices.• Successfully manage project lifecycles, including requirements gathering, solution design, testing, and implementation, ensuring on-time delivery and client satisfaction.
EDUCATION
Bowling Green State University
Bachelor of Science - BS, Management Information Systems, General
SKILLS
ABOUT MICHAEL FRANCIS
Hardworking and experienced technology professional with a proven history of delivering mission critical projects from inception through implementation. A self-starter and fast learner, possessing a unique blend of creative thinking and technical savvy. Focused on building lasting relationships while delivering consistent quality work.Strong knowledge of SDLC, Agile methodology and Scrum approachPROFILE: • Business Systems Analysis• Process Analysis & Improvement• Process Mapping & Modeling• Vendor Relationship Management• Product Management• System Conversion & Integration• System Testing & Validation• System Administration• Creative Problem Solving• Collaborative Communication• Adapts to ChangeTECHNICAL SKILLS:• DB (SQL, TOAD)• XML• HTML• XPATH• VBScript• C++• Javascript• jQuery• CSS• QA Director• JIRA• MS Sharepoint• MS Office 365• MS Dynamics• Version One• Perceptive Content• Adobe LiveCycle• Collaboration Tools• Website Development• Audio/Video Editing and Production• Graphic Design• Signage Production
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