Michael Francis

About Michael Francis

Hardworking and experienced technology professional with a proven history of delivering mission critical projects from inception through implementation. A self-starter and fast learner, possessing a unique blend of creative thinking and technical savvy. Focused on building lasting relationships while delivering consistent quality work.Strong knowledge of SDLC, Agile methodology and Scrum approachPROFILE: • Business Systems Analysis• Process Analysis & Improvement• Process Mapping & Modeling• Vendor Relationship Management• Product Management• System Conversion & Integration• System Testing & Validation• System Administration• Creative Problem Solving• Collaborative Communication• Adapts to ChangeTECHNICAL SKILLS:• DB (SQL, TOAD)• XML• HTML• XPATH• VBScript• C++• Javascript• jQuery• CSS• QA Director• JIRA• MS Sharepoint• MS Office 365• MS Dynamics• Version One• Perceptive Content• Adobe LiveCycle• Collaboration Tools• Website Development• Audio/Video Editing and Production• Graphic Design• Signage Production

Experience

1. Senior System Analyst

   Mecklenburg County

   Dec 2022 — Present · Charlotte, NC, US

   Manage PeopleSoft and Cornerstone applications for over employees across multiple locations.• Collaborate with HR, Payroll, and IT teams to identify enhancements, ensure data accuracy and resolve system issues in a timely manner.• Create and deliver training to end-users on system functionality and best practices.• Successfully manage project lifecycles, including requirements gathering, solution design, testing, and implementation, ensuring on-time delivery and client satisfaction.

Education

• Bowling Green State University

  Bachelor of Science - BS, Management Information Systems, General

Skills

• Javascript
• Microsoft Sql Server
• Business Intelligence
• E-Commerce
• Xml
• Sql
• Project Management
• Databases
• Quality Assurance
• Testing
• Sharepoint
• Process Improvement
• Agile Methodologies
• Software Documentation
• Business Process
• Crm