Michael Domingues
- Role
- Vice President, Customer Success Client Service Operations at Uperform
- Location
- Fulton, MD, US
- LinkedIn followers
- 500 followers
About Michael Domingues
Business operations and client service executive dedicated to creating systems that…
Experience
Vice President, Customer Success Client Service Operations
Nov 2017 — Present
Report to CEO and chair multi-million dollar global business unit focused on client experience delivery. » Design strategic plans that keep ahead of industry trends, integrate new technologies, and consider potential business opportunities. » Achieve a consistent customer satisfaction rate of 99%. » Analyze project effectiveness through data mining, tracking metrics, and targeted post-service surveys » Build relationships with internal business units and external partners to accelerate business growth and revenue retention. » Supervise 4 direct reports with 30 individuals throughout department.
Skills
- Training Delivery
- Business Process Improvement
- Business Intelligence
- Professional Services
- Sap
- Erp
- Management
- Certified Scrum Master Csm
- Software Documentation
- Program Management
- Crm
- Leadership
- Training
- Change Management
- Business Analysis
- Enterprise Resource Planning (Erp)
- Enterprise Software
- Business Process
- Customer Relationship Management (Crm)
- Saas
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