Michael Stock

About Michael Stock

Turning vision and strategy into realized value, building long term partnerships that evolve into increasingly significant business impact. Building cross-functional teams focused on organizational goals and client needs requires a clear vision, robust strategies, global understanding, client engagements, and innovative solutions. My expertise includes developing empowered teams, leading SaaS operations, setting business architectures, managing cloud solutions, enabling technology integrations, and developing client solutions. In addition, I use data-informed decisions to guide teamwork while monitoring metrics, delivering timely and measurable results.As a transformational leader, I have improved efficiency and deepened relationships by matching business architecture with technology innovations to provide solutions that support company growth and client needs. Serving in various leadership roles, I have contributed to operations, nurtured customer relationships, and developed technology for technology and healthcare organizations. My multifaceted leadership approach provides a competitive market advantage, enables accountable hybrid teamwork, and expands client engagements. Driving significant and lasting outcomes starts by partnering with leaders, executives, and stakeholders. I establish new and efficient operations by changing dysfunctional status quos. Guiding teamwork, I foster a respectful culture of diversity and inclusion while building trusted rapport to support accountable collaborations.LEADERSHIP APPROACHBALANCE–Attend to customer needs, technical solutions, and business goals. RELATIONSHIPS–Seek to understand and build rapport based on respect and integrity.LEADERSHIP–Create and communicate a vision with achievable goals, trust teamwork, and verify metrics with outcomes.GROWTH–Continually learn, create valuable IP, and solve challenging problems to deliver superior outcomes.

Experience

1. Vice President Operations

   Signiant

   Oct 2021 — Present

   Direct operational efficiency, drive delivery excellence, and contribute to organizational growth. Accountable for seven departments—HR, corporate IT, presales, account management, professional services, client experience, and operations. Manage P&L. Monitor major global brand client behavior, data, and metrics to direct operational efforts and increase client satisfaction. Report to CEO. Transformed operational excellence by serving as change leader, optimizing staff development, and deploying cloud, SaaS, and other technology solutions. Continually improved revenue and NPS YoY. Optimized delivery structure and processes, upgrading client satisfaction. Established solution development process, reducing time to deploy and increasing value.

Education

• University of Colorado Boulder

  B.S., Business Administration

  1991 — 1995

Skills

• Software Development
• Software Project Management
• Itil
• Software Documentation
• Sdlc
• Business Intelligence
• Healthcare Information Technology
• Solution Architecture
• Process Improvement
• IT Management
• IT Strategy
• Pmp
• Sql
• Visio
• Agile Methodologies
• Management
• Vendor Management
• Business Analysis
• Software Implementation
• Requirements Gathering
• Enterprise Software
• Enterprise Architecture
• Disaster Recovery
• Business Process Improvement
• Program Management
• Data Center
• Saas
• Requirements Analysis
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Integration
• Project Portfolio Management
• Product Management
• Sharepoint