Michael Hossack
Director - IT Performance @WestJet
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WORK HISTORY
Director - IT Performance @WestJet
Calgary, AB, CA
Leading a diverse portfolio within the broader IT organization responsible for:* IT Service Management* Event Management* IT Operations Center* Disaster Recovery* Quality Assurance Center of Excellence* Reporting and Metrics
EDUCATION
UBC Sauder School of Business
Directors Business School
University of Toronto - Rotman School of Management
Directors Business School
The University of Calgary
Computer Science
SKILLS
ABOUT MICHAEL HOSSACK
Hi everyone!I am a tech-savvy professional with excellent leadership skills in IT operations/service/infrastructure management. Throughout my career, I have built track record of excellence in defining and promoting new technological directives to increase effectiveness of existing/future systems.My expertise and strengths include enhancing system optimization, service quality, cost-effectiveness, and scalability with zero exceptions/observation audits for higher customer satisfaction. Moreover, I am adept at recruiting, directing, and motivating diverse teams in business-critical systems across telecommunications, retail, medical software, and insurance sectors. Proven success in ITIL best practices, process design, incident management, and continuous improvements with respect to operational support. additionally, I am expert at developing and fostering robust relationships at all levels to attain desired results.Please feel free to contact me with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
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