Michael Hausner
Apple
- Role
- Senior Advisor-applecare Aha Wmm Mac Ios Cust Technical Support at Apple
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Michael Hausner
Seasoned IT / IS Support Specialist possessing over twenty years experience in hardware…
Experience
Senior Advisor-applecare Aha Wmm Mac Ios Cust Technical Support
May 2017 — Present · Philadelphia, PA, US
Senior Advisor / Technical Customer Service Support Specialist - Level 2- Wireless Multimedia (WMM) Support Specialist: AirPod, Airport Express, AirPort Extreme, Airport Time Capsule, Apple TV, Beats, HomePod- iOS Support Specialist (iOS) iPhone, iPad, iPod touch- Mac+/OS (MacOS) Support Specialist: Macbook, MacBook Pro, MacBook Air, iMac, Mac Mini, Mac Pro.
Education
International Seminary
Bachelor's degree
1990 — 1997
Skills
- Windows 7
- Help Desk Support
- Customer Service
- Technical Support
- Teamwork
- IT Support Specialist, with Over Ten Years Experience in Hardware & Software.
- System Deployment
- Servers
- Computer Hardware
- Dns
- Security
- Bmc Remedy
- Windows 2000
- Ip
- Network Engineering
- Computer Network Operations
- Testing
- Microsoft Certified Professional. Microsoft Windows 2000.
- Telephony
- Networking
- Access
- Dhcp
- Operating Systems
- Active Directory
- Hardware
- Strong Customer Service Focus Including an Emphasis on User Satisfaction.
- Vpn
- Software Installation
- Cisco Technologies
- Routers
- Wan
- Cabling
- Meeting Objectives
- Troubleshooting
- Wireless
- "Hands-on” Approach Necessary to Achieve Goals.
- Broadband
- Switches
- Lan-Wan
- Telecommunications
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