Michael Halal

About Michael Halal

An accomplished IT Service Management leader with over 15 years of comprehensive experience proactively building and governing practices within ITIL and SDLC frameworks resulting in global process standardization to minimize risks to processes, software systems and infrastructure. A proven diplomatic communicator performing risk mitigation, continual improvement, strategic planning, program management and cross-functional team management to advance the implementation and operationalization of initiatives to serve both business and technology needs for a competitive market advantage. Specialties: Change Management, IT Service Management, IT Governance, Risk & Compliance, Program Management, Quality Assurance, Team Building & Cross-functional Collaboration \"To affect the quality of the day, that is the highest of arts.\"- Henry David Thoreau

Experience

1. Vice President - Operational Risk

   Loanlogics, Inc

   Jul 2021 — Present · Boston, MA, US

   Oversight of the company’s Governance, Risk, and Compliance (GRC) program including internal riskassessments, company policy reviews, Business Continuity Planning (BCP) and Vendor RiskManagement.• Chair of the company\'s Risk Management Committee.• Oversight of annual SOC 2 Type II examination.• Review client, partner, and vendor contracts.• Manage company BCP & Disaster Recovery Planning tool.• Lead Business Impact Assessments and BCP tabletop exercises.

Education

• Clark University, Computer Career Institute

  Certificate, Client/Server Applications & Web Development

• University of Bridgeport

  B.F.A

Skills

• Quality Assurance
• Business Analysis
• Strategy
• Data Center
• Triage
• IT Service Management
• Technology Change Management
• Program Management
• Test Planning
• Change Management
• Compliance
• Product Management
• Risk Management
• Team Management
• Business Requirements
• Requirements Analysis
• Microsoft Office
• Itil Service Strategy
• Testing
• Sharepoint
• Itil Process
• Software Development
• Cross-Functional Team Leadership
• Process Improvement
• Vendor Management
• Service Transformation
• IT Strategy
• Software Quality Assurance
• Outsourcing
• Management
• Incident Management
• Software Project Management
• Itil
• Sdlc
• Project Management
• Pmo
• Pmp
• Governance
• Business Process Improvement
• Test Management