Michael Gulotta
Client Success
- Role
- Customer Success at Rokt
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Michael Gulotta
Accomplished customer support and management professional with over ten years of experience driving customer satisfaction, leading cross-functional teams, and implementing process improvements in high-growth tech environments. Proven track record in managing and mentoring customer support teams to enhance customer experience, optimize CSAT, and align support strategies with business objectives. Experienced in utilizing data-driven insights and platforms like ZenDesk and Looker to refine support processes, streamline content management, and improve customer interactions. Recognized for collaborative leadership across departments, leading recruitment, and onboarding initiatives, and spearheading customer experience projects. Currently expanding technical expertise in web development with full-stack skills, including JavaScript, Python, and SQL, adding to a solid foundation in customer support and team leadership.
Experience
Customer Success
Nov 2025 — Present · New York, NY, US
Education
BloomTech
Full Stack Web Development
Connecticut College
Bachelor of Arts (B.A.), Political Science and Government
2008 — 2013
Skills
- Microsoft Word
- English
- Event Planning
- Adobe Creative Suite
- Customer Service
- Windows
- Research
- Microsoft Office
- Sales
- Interactive Storytelling
- Adobe Creative Cloud
- Typography
- Fundraising
- Social Media
- Social Networking
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Photoshop
- Teaching
- Indesign
- Leadership
- Illustrator
- Public Speaking
- Creative Writing
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