Michael Guillen
The Michael Guillen Agency Principal Agent - Auto, Home, Life, Commercial & More! Licensed in NY, NJ, CT, PA, MD, NC, SC, VA, FL & TX.
- Role
- Mentor at Ambition In Motion
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Michael Guillen
Meet Michael Guillen, a seasoned Insurance Agent and proud Owner of The Michael Guillen Agency. With over 14 years of dedicated service in the hospitality industry, Michael cultivated a profound dedication to customer satisfaction and a keen sense of urgency. Bringing that same dedication into the insurance industry, Michael is licensed across New York, New Jersey, Connecticut, Pennsylvania, Maryland, Virginia, North Carolina, South Carolina, Florida, and Texas. He specializes in both personal and commercial insurance, providing tailored solutions to protect what matters most to his clients. His passion for insurance drives him to ensure that each client receives the right coverage and guidance to navigate their unique risks with confidence.Michael\'s journey began at 16, where he embarked on his hospitality career as a guest service agent/night auditor. His innate drive to exceed expectations and take ownership of challenges propelled him forward, earning him recognition as a trusted leader in the Hospitality industry.Driven by a desire to continue making a positive impact, Michael found his calling in the Insurance industry in early 2020. Here, he passionately ensures each client receives personalized attention, taking the time to understand their unique requirements and identifying insurance products as a solution. Whether guiding clients through their insurance needs or providing support during claims, Michael\'s dedication to exemplary service remains unwavering.Growing up, Michael played football and baseball, experiences that instilled in him valuable leadership skills, discipline, and teamwork - qualities he carries into his professional and personal life today. Outside of work, he enjoys spending time with his family, staying active through flag football, softball and golf. At The Michael Guillen Agency, Michael ensures that every client receives personalized attention, whether selecting the right coverage or navigating the claims process. His commitment to integrity, empathy, and excellence sets him apart, redefining customer service in the insurance industry.
Experience
Mentor
Jul 2025 — Present · New York, NY, US
Education
Jamaica High School
High School Diploma, Business Administration, Management and Operations
2004 — 2008
Lehman College
Bachelor of Business Administration (BBA), Marketing; Human Resources; Finance & Accounting
2013 — 2015
Borough of Manhattan Community College
Associate's degree (AAS), Business Administration and Management, General
2011 — 2013
Skills
- Hospitality
- Yield Management
- Hotels
- Hospitality Management
- Guest Service Management
- Customer Satisfaction
- Hotel Booking
- Pre-Opening
- Lodging
- Team Management
- Opening Hotels
- Opera
- Front Office
- Team Building
- Event Management
- Meeting Planning
- Hotel Management
- Hotel Administration
- Pre-Opening Experience
- Employee Training
- Opera Pms
- Rooms Division
- Communication
- Tourism
- Budgeting
- Micros
- Sales
- Rooms Division Management
- Problem Solving
- Food & Beverage
- Revenue Forecasting
- Customer Service
- Choice Advantage
- Data Analysis
- Onq
- Hiring
- Property Management Systems
- Hospitality Industry
- Inventory Management
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