Michael Greco

About Michael Greco

Business consultant successful at driving change, improving operational efficiency, and using quantitative and qualitative analysis to make data-driven decisions. Experience working cross-functionally and conveying feedback to both technical and non-technical audiences to drive future change. Transitioned to consulting after completing MBA from Duke University which enhanced understanding of business strategy, operations, marketing, and finance among other topics after building a background in analytics.

Experience

1. Business Optimization Consultant

   Align Technology

   Sep 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Partnered with Dental Service Organizations (DSO) along with private orthodontic and dental practices to drive profitability through digital transformation and operational efficiencies over the course of 12 months.• Increased practice revenue by 20% and total case profit by 15% on average by implementing processes around consumer acquisition, operational optimization, internal demand, and external demand.• Hit quarterly quotas by collaborating with sales to identify high potential practices, pitch the consulting service to identified practices, and close the deal to begin the consultation.• Presented findings and recommendations to doctors and leadership teams after analyzing financial data, operational data, in-person observations, and 1:1 staff interviews. Used current data as the baseline to provide a holistic view of the practice’s current state, future goal creation, KPI creation, and goal tracking.• Piloted growth programs with cross-functional teams to identify opportunities to drive additional revenue streams for both Align Technology and practices.

Education

• University of North Carolina Wilmington

  Bachelor of Science, Business Administration, Management Information Systems

  2005 — 2010

• Duke University - The Fuqua School of Business

  Master of Business Administration - MBA

  2018 — 2019

Skills

• Saas
• Cloud Applications
• Product Support
• Microsoft Office
• Sales
• Data Analysis
• Business Intelligence
• Crm
• Access
• Databases
• Process Improvement
• Sales Operations
• Customer Service
• Leadership
• Sharepoint
• Skilled Relationship Builder
• Interpersonal Skill
• Bmc Remedy
• Organized with Strong Analytical Abilities
• Qlikview
• Microsoft Powerpoint
• Product Training
• Sybase
• Bamboo
• Textpad
• Production Support
• Microsoft Excel
• Microsoft Word
• Team Leadership
• Notepad++
• Team Building
• Business Analysis
• Regular Expressions
• Itil Operational Support and Analysis Certified
• Unix
• Itil V3 Foundations Certified