Michael Grau
Sales Engineer @Nuvoxx Communications Ltd
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WORK HISTORY
Sales Engineer @Nuvoxx Communications Ltd
CA
Technical Implementation for SIP Trunking, StarPBX- Project Design (network, IP, SIP) within the parameters of Star Telecom infrastructure. Information and Requirement Gathering, Documentation, diagrams, etc. associated with each client’s service design- Technical Project Implementation: vendor-Star Telecom-client coordination, testing, turn-upPost-implementation troubleshooting (leading and assisting the support team and client communication)- Client contact for technical issues, usually until project launch- Work in conjunction with IVR/NC3/StarPBX technical teams, if applicable, to deliver full gamut of solutions- Interface regarding pricing, ordering and delivery of new IP and voice services tied to client projectsCoordinate site visits, equipment delivery, installation, turn up and testing of vendor services- Projects such as inbound/outbound provider changes, large porting projects, IP/Voice deployment for new sites, etc- Maintain general relationship with carriers- Monitor monthly invoices, verify costs, credits- General vendor management- Capacity Monitoring and Management- Ongoing testing of services- Periodic load testing of voice/data services
EDUCATION
Wilfrid Laurier University
HBSc
SKILLS
ABOUT MICHAEL GRAU
Specialties: IT Strategic Planning, Business Solutions, Business Process Improvement, Team Leadership, Budgeting, Project Management, Contract Negotiation, Vendor Relations, Telecom and Data Network Planning, Data Centre Management
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