Michael Goodroe
Strategic Account Manager | Software & SaaS | Trusted Partner Driving Retention, Growth & Client Success | Full-time Corgi Handler
- Role
- Customer Success Manager at Irwin, a FactSet company
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Michael Goodroe
I’m a relationship-obsessed Account Manager who loves helping enterprise clients turn complex financial data into clear business value. Whether it’s driving adoption of new SaaS tools, navigating a product transition, or surfacing insights that change how teams operate, I thrive at the intersection of people, process, and technology.During my time at S&P Global, I helped guide the transition from BD Corporate to Capital Access — a massive shift that demanded empathy, cross-functional coordination, and constant communication with clients. That experience strengthened my ability to build trust during times of change and how to connect business goals with scalable solutions.I’m known for being resourceful, responsive, and dependable — the kind of partner clients text first when they hit a snag or want an empathetic ear. My focus is always on building lasting relationships, driving measurable outcomes, and making complex workflows feel simple.Focus areas: Account Management | Client Retention | SaaS Enablement | Product Collaboration | Investor Relations & Capital Markets Technology
Experience
Customer Success Manager
Dec 2025 — Present · New York, NY, US
Education
The University of Georgia
Bachelor of Arts (B.A.), Art History
Skills
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Time Management
- Microsoft Office
- Marketing
- Social Media
- Public Speaking
- Leadership
- Customer Service
- Event Planning
- Teamwork
- Social Networking
- Social Media Marketing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.