Mike Oneil

About Mike Oneil

Turnaround Leadership - Professional Services - Technology Solutions - Channel Management - Sales EnablementConnect at: o•••••••@gmail.comDriving double digit revenue and profit growth, while increasing customer satisfaction is what I do best. Whether challenged to start-up and lead a new services business, reignite growth within an established business, or accelerate expansion for a high growth business, I have consistently delivered strong financial results, and earned a reputation for building collaborative cultures and high performing sales and services teams.Highlights of my achievements include:Expanded professional services to compliment a product-focused Westcon, driving 33% revenue growth, 42% profit growth, and 132% EBIDTA growth YOY, with a 99% customer satisfaction rating; introduced 25 new service offerings, improved service delivery, built strategic vendor partnerships, and influenced sales compensation to incent services sales.Built a profitable Security services practice for Westcon in a highly competitive environment- achieving $1M of new revenue in one year, training and certifying engineers, creating a lab environment to troubleshoot customer problems, and hiring a direct services salesperson.Re-energized the Cisco delivery practice at Logicalis, increasing profitability 10%, customer satisfaction 20%, and improved the quality of delivery by increasing engineering capability, instilling governance on SOW\'s, and building trust and confidence to successfully partner with a skeptical sales force.Led a project focused on driving culture change at AMEX-in its rapidly growing mid range server environment, influencing and gaining buy-in with leaders across 5 LOB\'s on consolidation of I/T assets (eliminate waste), standardization (eliminate cost), and optimization (share resources).Drove a 25% increase in customer satisfaction in the Cisco Networking practice at Cincinnati Bell Technology Solutions, leading to a 60% increase in revenue over 3 years.

Experience

1. Adjunct Professor

   Northern Kentucky University

   May 2017 — Present · Highland Heights, KY, US

   Currently facilitating student learning in multiple classes of Global Marketing and Business Skills Development

Education

• Marist University

  BA, History and Communications

  1970 — 1974

• Long Island University

  MBA, Marketing

  1977 — 1978

Skills

• Strategic Partnerships
• Distribution Center Operations
• Product Management
• Process Improvement
• Strategy
• Managed Services
• Telecommunications
• Analysis
• Retail
• Relationship Management
• Outsourcing
• Cross-Functional Team Leadership
• Marketing Strategy
• B2b Sales
• Solution Selling
• Operations Management
• Management
• Team Building
• Enterprise Software
• Forecasting
• Sales Management
• Sales Operations
• Professional Services
• Team Leadership
• Cloud Computing
• Marketing
• Project Planning
• Customer Satisfaction
• New Business Development
• Recruiting and Hiring
• Business Strategy
• Service Delivery
• IT Strategy
• Business Analysis
• Strategic Planning
• Information Technology
• Consulting
• Management Consulting
• Account Management
• P&L Management