Michael Goines
Collections Manager @Sallie Mae
Los Angeles, CA, US
EMAILS
MOBILE NUMBERS
+17•••••••15
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WORK HISTORY
Jul 2017 — Present
Collections Manager @Sallie Mae
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Oversee an assigned business unit and ensures staff compliance with policies, procedures, laws and regulations. This includes evaluating, analyzing, and directing teams while ensuring compliance with the FDCPA and achieving maximum collection results for the company and its clients.
SKILLS
Mortgage BankingLoan ModificationsLoansLoan ServicingCreditCoachingBankruptcyEmployee TrainingNew Hire TrainingReal EstateManagementRisk ManagementOperational Risk ManagementLiquidationMortgage LendingShort SalesWorkforce PlanningCustomer ServiceUnderwritingHome Equity LoansBankingStrategyResidential MortgagesProcedure DevelopmentCollectionsOperational RiskReal Estate TransactionsReoProcess ImprovementBusiness Process ImprovementCall CenterForeclosuresCredit AnalysisDefaultFinancial ServicesTrainingFinancial RiskCall CentersLoan OriginationAsset Management
ABOUT MICHAEL GOINES
EXECUTIVE SUMMARY Highly driven and performance focused executive (VP) with over…
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