Michael Marshall
Global Head of Prime Services Operations @BNP Paribas CIB
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WORK HISTORY
Global Head of Prime Services Operations @BNP Paribas CIB
Jersey City, NJ, US
Directed a 250+ member global team across eight locations, delivering seamless full-cycle operational support for 350+ hedge fund clients, reduced operational disruptions by >50% while increasing client retention.• Championed firm-wide operational strategy as part of the Prime Services Global Executive Committee; drove 200% increase in financing balances and achieved 15% cost reduction through cross-functional initiatives.• Orchestrated a two-year post-merger integration of Deutsche Bank’s Prime Services business, scaling transactional volume by 150% while improving operational KPIs by >10% and reducing operational risk incidents by 65%.• Spearheaded automation and AI/ML integration to eliminate manual inefficiencies and human error, leading to a large drop in exception rates and an acceleration in process turnaround times.• Achieved $2-3M in annual operational savings and improved process standardization by designing and executing a target operating model that leveraged utilities in cost-effective global locations.• Developed interactive client analytics dashboards and workload capacity metrics via email management systems, cutting employee workload by 50% and identifying many inefficiencies across client operations.• Led the buildout of an internal U.S-listed options platform to accommodate increasing client demand, capturing $10M in new revenue opportunities and expanding service offerings to 10 hedge funds looking to do 10x volumes• Focused on institutional platform strategy, digital asset operating models, and tokenization-aligned infrastructure.
EDUCATION
SUNY Geneseo
Bachelor of Science
ABOUT MICHAEL MARSHALL
I am a global financial markets infrastructure leader with 25+ years building and scaling institution-grade operating platforms across Prime Brokerage, hedge fund services, and complex post-trade environments in the U.S, EMEA, and APAC.I’ve spent my career designing front-to-back operating models at the intersection of product, technology, risk, and client service—supporting billions in balances, global trading flows, and highly regulated financial products. I’m recognized for leading transformations that drove $300B+ in client balance acquisition, 150%+ transaction growth, and sustained multi-million-dollar efficiency gains.Today, I am intentionally aligning the next phase of my career to digital assets, fintech, and the tokenization of traditional financial products. As crypto and fintech firms move from experimentation into institutional markets—tokenized funds, real-world assets, on-chain finance, and regulated digital products—the industry is facing the same challenges I’ve solved for decades: scalable infrastructure, lifecycle automation, governance, custody and collateral frameworks, and operating models capable of supporting institutional volume and regulatory scrutiny.Previously, I served as the first U.S-based executive to lead BNP Paribas’ global Prime Services Operations, directing 250+ professionals across 8 global locations, building post-merger operating platforms, and serving as a trusted partner to C-suite leaders, front-office executives, and hedge fund clients.I bring a rare combination of institutional financial markets leadership and platform-scale execution, focused on helping fintech and digital-asset firms build the operating backbone required to institutionalize and scale.Selected highlights include:• Orchestrated $100B+ institutional client onboarding during major Prime Brokerage integrations• Fueled 10x volume growth and record Prime revenues post-integration• Led Agile development of a $100M+ global reconciliation and settlement platform• Deployed enterprise KPI/KRI dashboards reducing client inquiries by 50%I’m particularly interested in leadership roles where traditional financial markets and digital finance converge—supporting tokenization initiatives, institutional crypto platforms, fintech infrastructure, and regulated digital-asset businesses.I can be contacted at:(91••••••42⌨ m••••••••@gmail.com
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