Michael Gleason
Insurance Industry Leader
- Role
- Senior Manager, Quality at IAT Insurance Group
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Michael Gleason
As a leader, I blend creativity with analytical skills, all while maintaining an emotionally intelligent approach. I\'ve spent 27 years in the insurance industry, taking on various roles from leadership, quality and consultancy to hands-on positions in claims and operations. I started my career early, right out of high school, as a temporary file room attendant and worked my way up while obtaining additional degrees. I believe in the power of data-driven decision-making combined with a commonsense approach. I enjoy guiding teams and departments, through transformational changes, fostering a culture of continuous improvement, while boosting employee engagement. My goal is to achieve high quality and service-oriented results that streamline processes, reduce inefficiencies, increase engagement, and improve financial performance.My passion isn\'t just about hitting corporate targets though; it\'s about inspiring teams and employees to exceed their potential and ensuring our collective efforts lead to meaningful progress.
Experience
Senior Manager, Quality
Apr 2024 — Present · Raleigh, NC, US
Education
The Institutes
Associate in Insurance Data Analytics
2023 — 2023
Hofstra University
BBA, Finance
2000 — 2004
The Institutes
Associate in Claims, Insurance
2010 — 2010
The Institutes
Associate in Insurance Data Analytics, Insurance/Data Analytics
2018 — 2018
The Institutes
Associate in Insurance Services, Insurance
2010 — 2010
The Institutes
Associate in Claims Management
2023 — 2023
North Carolina State University
Master of Business Administration (MBA)
2012 — 2013
Skills
- Subrogation
- Documentation
- Liability
- Umbrella Insurance
- Property Damage
- Legal Liability
- Adjustments
- Litigation Management
- Professional Liability
- Customer Negotiations
- Analysis
- Casualty
- Casualty Insurance
- Claim Investigation
- Personal Injury
- General Insurance
- Casualty Claims
- Claims Resolution
- Liability Analysis
- Commercial Insurance
- Claims Management
- Business Communications
- Workers Compensation
- Claims
- Process Improvement
- Claims Handling
- Claim
- Commercial Lines
- Employee Engagement
- Negotiation
- Property & Casualty Insurance
- Insurance
- Arbitration
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