Michael Gianfelice
Technical Consultant @Intact
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WORK HISTORY
Technical Consultant @Intact
Toronto, ON, CA
Lead developer and consultant on the Leakage Alerts initiative, saving $1.5M+ annually by identifying claim savings opportunities in real time- Lead developer for multiple internal/external audits, developing reports for Special Handling Claims, Control Accounts, and Independent Adjusters and developed reports to verify authority/payment limits — enabling the company to pass audits flawlessly and implement automated tracking solutions for payment oversight- Led the conversion of 500+ SAS codes to Python, developing success and validation metrics while leveraging GPT and AI-driven orchestration to automate and standardize workflows- Leveraged OpenAI GenAI APIs to analyze thousands of customer survey comments and translated insights into targeted service initiatives, including mandatory claim-closing calls, resulting in a +2% NPS increase within 6 months- Supported the integration of a new Travel (Credit Card) line of business from the RSA acquisition, creating analyses and reports from legacy system data and developing new reporting during system migration — enabling daily issue detection and proactive adjuster coaching - Led the Control-M automation initiative for a team of 40 analysts, developing custom systems to automate reports, track errors, and manage logs seamlessly — complemented by hands-on training sessions to upskill the team and ensure long-term adoption- Developed Bash scripts to track SAS storage and Windows file usage, enabling visibility by team, file size, and age — allowing quick identification and cleanup of outdated or unused files, improving storage efficiency and data governance- Created a Manager Dashboard for Auto and Property claims, tracking 20+ KPIs monthly and enabling team benchmarking across regions — delivering unprecedented visibility and actionable insights that empowered managers to coach more effectively. Also led training sessions to ensure successful adoption and sustained impact.
EDUCATION
Ryerson University
Bachelor of Engineering - BE
Ryerson University
Master of Science - MS, Systems Engineering
ABOUT MICHAEL GIANFELICE
Data & analytics expert across insurance, engineering, and finance industries — on a noble side-quest to find a decent olive oil in Toronto. I turn unruly data into business outcomes: fewer leaks, faster decisions, and dashboards people actually use.Selected wins- Built Leakage Alerts that save over $1.5M per year (yes, real money)- Built a sophisticated audit pack for special handling & independent adjuster claims to auto-flag authority breaches and help internalize adjusting - Grew Power BI user base from 200 → trained teams; created a culture of “show me the data.”- Automated jobs with Control-M (logs, alerts, retries) so nights and weekends stay sacred- Led 500+ SAS → Python migrations with validation pipelines that didn’t cry in production.Stack: Python, SQL, Snowflake, SAS, Power BI, Matlab, BI/ETL, statistical analysis.Degree: Master of Science in Engineering.I like espressos black, fasted workouts, audiobooks at 3x speed, and 6am meditations. In my spare time I vibe code crypto trading bots aiming to turn $100 → in 6 months (for science…and humanity).If you need someone who can wrangle messy data, ship clean models, and explain them without a 40-slide hostage situation—let’s talk.
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