Michael Germain
- Role
- Associate Director of Customer Service at Merck
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Michael Germain
A talented Customer Experience Leader demonstrates a talent for addressing all aspects of…
Experience
Associate Director of Customer Service
Dec 2021 — Present
Education
Texas A&M University
BA, History
1991 — 1996
Texas McCombs School of Business
Master of Business Administration (M.B.A.), Business
2005 — 2007
Skills
- Supply Management
- Logistics
- Team Building
- Supply Chain
- Veterans
- Analysis
- Leadership
- Forecasting
- Supply Chain Management
- Change Management
- Customer Relationship Management (Crm)
- Business Development
- Management
- Business Analysis
- Strategic Planning
- Net Promoter Score
- Customer Service
- Contract Negotiation
- Account Management
- Vendor Management
- Product Development
- Training
- Project Management
- Operations Management
- Process Improvement
- Six Sigma
- Product Management
- Business Process Improvement
- Team Leadership
- Outsourcing
- Project Planning
- Program Management
- Strategy
- Salesforce.com
- Cross-Functional Team Leadership
- Saas
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