Michael Franolich

About Michael Franolich

The success of a business lies in its greatest asset—its people. That means they must hire, develop, and retain people who are passionate about the company mission while also developing their own skill profiles to bring the best versions of themselves to the organization. As an experienced business leader who has a proven track record of using technology to drive business transformation, operational excellence, cost optimization, and employee satisfaction, my career has been about linking the company mission, strategy, and organizational processes to technology as a value-creation tool for the success of the business, its employees, and its customers. Successes include:* Positioning Sanofi and Verizon Communications to achieve their SaaS and cloud ambitions by modernizing archaic, traditionally designed WAN into distributed internet-based network environments.* Saving €54M over 5 years, cutting 80% of incidents having negative impacts on manufacturing, distribution, and business productivity; streamlining integration and onboarding of mergers and acquisitions; and replacing Sanofi’s audio and video conferencing platforms with an SaaS-based solution that empowers Sanofi’s global workforce—resulting in 13% satisfaction improvement of more than employees and partners in 76 countries and raising employee retention to >90%.* Leading a top-rated, 350-person engineering team at Verizon Communications to provide key accounts—which accounted for $2B+ in revenue—with greater value, consistency, and efficiency while triggering a 5%-10% YoY sales increase on each assigned enterprise-customer account and 2%-3% in incremental YoY revenue growth.Adept at empowering cross-functional, culturally diverse, geographically distributed teams—successfully creating and developing cohesive, expert teams that are self organizing, motivated, and can directly connect their own goals and measures of success to that of the overall company.

Experience

1. VP, Head of Digital Experience and Process Enablement

   Sanofi

   Jun 2023 — Present · US

   New role in the Digital technology organization accountable to drive best in class user experience with digital workplace tools and support, as well as drive automation and AI via market leading platforms such as ServiceNow, Confluence, Power Platform, etc— Launched Generative AI tools in areas of communication and collaboration, using tools such as Microsoft Co-Pilot and Zoom IQ. Assess capabilities relative to Sanofi personas with aim to create approximately 20% daily efficiency— Internalized strategic skill profiles specific to ServiceNow developers, reducing Sanofi dependency on external partners. Create Strategic roadmap to eliminate technical debt within the platform, align to Common Servies Data Model, and set path towards predictive analytics and AI Operations— Gen-AI requires a reliable data foundation and knowledge base from which to derive proper decision making and user experience. Focus on improving our data foundations through service mapping from business capabilities to underlying configuration items (Cis), as well as building knowledge base accuracy and trust— Strengthen Sanofi’s Configuration Management Database (CMDB) reliability and confidence by mapping services end to end, compliant with CSDM. Bring CMDB quality to >95% accuracy, allowing stronger lifecycle management of applications and infrastructure, while reducing P1 and MTTR for operations teams. Deploy automation tool sets such as discovery and tracing to maintain data quality in real time.

Education

• Pace University - Lubin School of Business

  MBA, International Business

  1997 — 2001

• Ithaca College

  B.A., Political Science

  1990 — 1994

Skills

• Cloud Computing
• Service Delivery
• Voip
• Data Center
• Solution Selling
• Co-Location
• Itil Intermediate - Lifecycle Service Design
• Management
• Cross-Functional Team Leadership
• Strategy
• Professional Services
• Ip
• Network Engineering
• Unified Communications
• Networking
• Cisco Technologies
• Ethernet
• Managed Services
• Integration
• Mpls
• Sales Engineering
• Solution Architecture
• Security
• Enterprise Software
• Outsourcing
• Solution Implementation
• Atm Networks
• Goal Orientation