Michael Fox

About Michael Fox

I am a versatile leader with a passion for operations, learning, and helping others. Recognized for prioritizing relationships and committed to optimizing operations for sustained success, I excel as a change agent, connecting strategy to practical outcomes. With expertise in assembling customer-centric groups, I guide my teams in developing innovative solutions for internal and external partners. AREAS OF EXPERTISEStrategic Planning/Execution/Scaling Operations Management/M&A Continuous Improvement Operations Turnarounds/Restructure Change/Project Management Leadership/Talent Development Technology Strategy Customer Experience Relationship Management Revenue/Sales Strategy/Negotiations Cost Control/Budgets/P & LCAREER HIGHLIGHTSExpert at Operations and Quality Management: Reimagined post-merger departmental framework with in-house team integration, yielding a $3M cost reduction. Re-engineered teams and processes for 179 personnel.Customer Enrichment: Led a revenue-generating Group Sales strategy for 10% bottom line growth, elevated brand exposure, lifted NPS from 60 to 73 and raised customer satisfaction to 97%. Renewed partnerships for $4M in sales.Modernized Technology: Engineered migration of product portfolio to online delivery outpacing projections by 3 years, revitalized 100% of user platforms, enhanced customer satisfaction 20%. RECOGNITIONRecognized as a chaos wrangler who steers complex challenges toward positive solutions. Credited for initiating a workflow innovation synchronizing CRM data and financial platforms.Noted for mentoring and developing teams to high engagement, performance, and future leadership.

Experience

1. Vice President Operations

   Knk Software

   Jan 2024 — Present

Education

• University of Louisville

  Master of Arts (MA), English Language and Literature/Letters

• University of Louisville

  Bachelor of Arts (BA), English Language and Literature, General

Skills

• Content Management
• Academic Publishing
• Leadership
• Project Management
• E-Learning
• Business Process Improvement
• Management
• Custom Publishing
• Analysis
• Training
• Content Development
• Manage Client Relationships
• Vendor Relationships
• Educational Technology
• Marketing
• Editing
• Ebooks
• Editorial
• Product Management
• Curriculum Development
• Reporting & Analysis
• Digital Copyright
• Online Research
• Salesforce.com
• Account Management
• Vendor Management
• Strategic Planning
• Saas