Michael Godfrey
People leader
- Role
- Sr Director Shared Services at Tradesmen International
- Location
- Lakewood, OH, US
- LinkedIn followers
- 500 followers
About Michael Godfrey
Executive experienced in transforming team and improving processes focused on the customer experience. Team transformation delivered through vision/mission creation, developing talent and performance management. Often called upon to drive continuous improvement, reduce costs, turnaround departments, deliver projects on time and on budget, and develop people and teams. Recognized as strategic, data-driven, collaborative leader focused on building capabilities to improve customer service and quality while reducing costs through others.• Call Center Operations• Business Process Improvement• Sales Program Implementation• Cross-Functional Teams• Staff Development • Coaching / Mentoring• Recruiting• Multisite Retail Stores• Automated Replenishment• Store Openings• Sales Training• Productivity Improvement• EDI• CRM (people & systems)• Supply Chain Management• Demand Planning• Capital Budget Management• Inventory Management• Financial Reporting• Metric Creation• Lean / Six Sigma / Kaizen
Experience
Sr Director Shared Services
Jan 2023 — Present · Macedonia, OH, US
Education
Cleveland State University
Master of Education (M.Ed.), Adult Learning and Development
2002 — 2004
University of New Hampshire-Manchester
Bachelor of Business Administration (B.B.A.)
1996 — 1998
Skills
- Product Development
- Leadership
- Multi-Site Retail Stores
- Productivity Improvement
- Process Improvement
- Sales Operations
- Lean Thinking
- Customer Service
- Mentoring
- Strategy
- Metric Development
- Business Process Improvement
- Competitive Analysis
- Crm
- Edi
- Automated Replenishment
- Demand Planning
- Supply Chain Management
- Sales Program Implementation
- Product Marketing
- Merchandising
- Kaizen
- Lean Six Sigma
- Capital & Expense Budget Management
- Management
- Team Building
- Call Center Operations
- Cross-Functional Team Leadership
- Key Account Management
- Retail
- Financial Reporting
- Sap Crm
- P&L Management
- Strategic Planning
- Sales Trainings
- Training
- Customer Satisfaction
- New Business Development
- New Store Openings
- Account Management
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