Michael Falter

About Michael Falter

Proven high performing Operations Analyst recognized for fraud risk mitigation, purchase requisition skills, resolving call center/help desk escalations and 18 years experience in vendor management. Known for leadership, excellent writing skills, strong negotiation skills, detailed data analysis, and exceptional follow up. Specialized expertise in help desk operations, fraud research, Automated Teller Machines, ADA compliance, vendor management, and report analysis. KEY EXPERTISE•Cost Reductions •Contract Management •Purchasing •Revenue Generation •Fraud Policy and Procedures •Help Desk Escalation Team Lead•Project Management/Lean Six Sigma Certification •Business Continuity & Resiliency Planning

Experience

1. Senior Fraud Specialist Rew Fraud Tactical Operations

   Synchrony

   May 2016 — Present · Kettering, OH, US

   Utilize a variety of tools and a strong analytical background to research indicators of fraud. Work as part of a specialized team to identify and stay ahead of fraud trends in order to mitigate risk to our clients and company.

Education

• Sinclair Community College, Wright State University

  Help Desk Analyst Certification, Computer Information Systems

  2007

• Wright State University

  Bachelor of Science, Financial Services, Finance, General

  1993

Skills

• Bloomberg
• Finance
• Portfolio Management
• Loans
• Banking
• Project Management
• Leadership
• Mortgage Banking
• Mortgage Lending
• Financial Risk
• Program Management
• Asset Management
• Loan Origination
• Management
• Credit Analysis
• Financial Services
• Forecasting
• Investments
• Financial Analysis
• Business Analysis
• Credit
• Financial Modeling
• Customer Service
• Underwriting