Michael Eugea

About Michael Eugea

I am an engaging and results-driven professional with over 26 years of experience in Troubleshooting, Customer Support, and Project Management. My career is marked by a process-driven approach and exceptional organizational skills that enable me to define client needs meticulously, troubleshoot complex issues effectively, and develop actionable plans for large- and small-scale projects, including installation, configuration, and remediation.As a proven team leader, I strive to foster a collaborative culture rooted in open communication and a commitment to high-quality customer service. My ability to leverage a broad technical acumen, along with practical project management experience, has resulted in consistently exceeding performance targets and enhancing client satisfaction.Eager to refine my capabilities and tackle new challenges, I am dedicated to continuous professional development and adapting my highly transferrable skill set to meet the evolving needs of any team.

Experience

1. Project Field Engineer

   CableCom, LLC

   Jan 2021 — Present · South San Francisco, CA, US

   Project Coordination: Oversee the execution of construction projects, ensuring that all operations are aligned with customer requirements and industry standards.Team Leadership: Lead and mentor Project Coordinators, providing guidance and training to maintain project efficiency and promote team development.Construction Management: Direct construction efforts to meet established deadlines, including managing site access scheduling to ensure seamless operations.Material Requisitioning: Responsible for requisitioning necessary materials to support ongoing construction activities, ensuring efficient resource utilization.Customer Relations: Address and resolve property owner complaints, maintaining strong relationships and ensuring customer satisfaction.Technical Knowledge: Possess a solid understanding of CATV (Cable Television) underground and aerial construction parameters, as well as basic building construction methods and codes.Blueprint Interpretation: Proficient in reading and interpreting CATV system design blueprints to facilitate effective project execution.Computer

Skills

• Call Center
• Hfc
• Wireless
• Voip
• Ethernet
• Telephony
• Contact Centers
• Interviews
• Call Centers
• Fiber Optics
• Computer Network Operations
• Cabling
• Broadband
• Optical Fiber
• Docsis
• Telecommunications
• Team Leadership
• Training
• Customer Satisfaction
• Management