Michael Ellerson
Quality & Compliance Specialist, Customer Support Services @Johnson & Johnson Health Care Systems Inc
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WORK HISTORY
Quality & Compliance Specialist, Customer Support Services @Johnson & Johnson Health Care Systems Inc
Key Responsibilities:• Support and continually work within the parameters established by a risk-based Quality Management System framework.• Serve as the CSS Subject Matter Expert (SME) regarding documentation management, Quality and Compliance, Job Function Curriculum (JFC) and SOX financial reporting.• Develop, implement, and evaluate metrics with meaningful insights for customer service in the areas of Document Management, Quality and Compliance and Sox financial reporting to drive efficiency, productivity, and operational improvements.• Own data reporting in the areas of Document Management and Sox Financial Reporting.• Manage departmental/Regional Change Control documentation and deliverables to ensure the on-time completion.• Support internal and external audits to verify that financial, regulatory and quality requirements have been met.• Support the on-time completion of Annual Training Record Review (ATRR) and lead on-time completion of controlled document periodic review.• Benchmark internally and externally, regionally and globally, to gather, share, and implement standard methodologies accordingly.• Assist CSS Senior Leaders with development and implementation of organizational and strategic plans designed to improve efficiency of department processes, using technology and other platforms to standardize, leverage and/or eliminate manual interactions wherever possible.• Lead and/or support key departmental/cross-functional/cross-sector projects, as assigned, by developing and utilizing in-depth knowledge of business processes and systems, as well as project management skills. Provide CSS Quality & Compliance expertise on applicable projects.• Your Key Performance Indicators for this role include On-Time Periodic Review and on-time completion/compliance with SOX reporting.• Support change management strategies by applying change management principles and tools
EDUCATION
La Salle University
Bachelor of Science, Integrated Science, Business Technology
La Salle University
Master of Arts, Professional Business Communication
SKILLS
ABOUT MICHAEL ELLERSON
PROFESSIONAL ATTRIBUTES Goal oriented, Hard-working, Competitive, Honest, Team…
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