Mike Haddad

About Mike Haddad

Product and program management professional with a track record of implementing technology solutions and process improvements to meet strategic business needs. With 20 years’ experience in the financial services industry, I have managed products and led large-scale projects across multiple business lines. As a Black Belt in Six Sigma, I utilize these tools to assess current state, analyze complex business challenges, and solve problems by developing strategic solutions.

Experience

1. Senior Product Manager

   Principal Financial Group

   Jun 2025 — Present

   Create and execute on the vision and strategy for enterprise Agent Experience product capabilities- Collaborate cross-functionally with engineering, compliance, operations, and relevant stakeholders to identify requirements and build innovative solutions- Identify and prioritize specific product features and establish true product management/agile practices- Facilitate communication across all phases of product development, and proactively manage unforeseen changes to scope, timelines and resources.

Education

• Concordia University

  M.A

• University of Minnesota Duluth

  B.A.S

• University of Minnesota Duluth

  B.S

Skills

• Microsoft Office
• Cross-Functional Team Leadership
• Customer Satisfaction
• Six Sigma
• Team Building
• Quality Assurance
• Requirements Gathering
• Insurance
• Analysis
• Customer Service
• Project Management
• Strategic Planning
• Change Management
• Business Process
• Process Improvement
• Business Analysis
• Leadership
• Business Process Improvement
• Program Management