Michael Spick Cmgr
Senior Product Operations Manager @Upreach
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WORK HISTORY
Senior Product Operations Manager @Upreach
Manchester, GB
At upReach I contribute to the charities mission by having full ownership of product operations in multiple product areas and leading on operations within our development team to discover and deliver value to our beneficiaries through our technology.Core responsibilities include:Collaborate with the Head of Product to implement our product strategy and vision including our digital transformation strategy.Lead the implementation of low-code/no-code platforms and AI technologies to streamline operations and enhance service delivery.Work closely with the Programmes team and external partners to ensure successful integration of digital tools across upReach.Identify and implement process improvements and automation opportunities to enhance efficiency and effectiveness.Develop and provide training programs to ensure staff are equipped to use new technologies effectively.Collaborate with the product team to establish metrics and monitoring systems to evaluate product performance and impactContribute to upReach\'s strategic planning by providing insights and recommendations based on product performance and technological trends.
EDUCATION
The Manchester Metropolitan University
BA (Hons) Criminology and Contemporary Culture Studies
The Manchester Metropolitan University
Post Graduate Certificate in Education by Research
Stockport College (University Centre)
BTEC Level 7 Diploma in Strategic Management and Leadership
SKILLS
ABOUT MICHAEL SPICK CMGR
Throughout my career, I’ve been driven by a deep belief in the power of education to transform lives. From professional qualifications and apprenticeships to leadership development, I’ve worked across the learning sector to create scalable, effective solutions that empower individuals to reach their full potential. Over the years, I’ve developed a strong ability to balance big-picture strategy with hands-on execution. I understand the unique challenges of mission-driven organisations and am passionate about finding ways to enhance efficiency without compromising impact. By bridging the gap between technology, people, and processes, I aim to create an environment where innovation can thrive and teams can focus on what matters most, delivering meaningful change.
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