Michael Dowrich

Manager, Global Account Management @Foundever

Toronto, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

May 2021 — Present

Manager, Global Account Management @Foundever

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Manage client relationships and expectations throughout the duration of client engagement. Strategize and develop best in-class practices to effectively create, communicate and deliver customized sales/revenue opportunities that address the client’s needs and help drive incremental sales growth. Collaborate cross-functionally and work closely with leaders from internal teams. Manage multiple global projects simultaneously and appropriately prioritize to meet business deadlines.

EDUCATION

N/A

Western University

SKILLS

BpoQuality AssuranceCustomer Relationship Management (Crm)Client RetentionBusiness AnalysisStrategyInternational Project ManagementTeam LeadershipProject Portfolio ManagementCopcPeoplesoft CrmPeoplesoftCustomer SatisfactionCall Center DevelopmentProgram ManagementPartner Relationship ManagementNew Business DevelopmentCustomer RetentionCustomer ServiceMarket ResearchContact CentreCustomer EngagementDirect MarketingBusiness Process ImprovementAccount ManagementChange ManagementCall CentersBusiness DevelopmentLead GenerationMetricsDirect MailFinancial ServicesCrmOutsourcing ManagementSalesforce.comClient EngagementStatisticsCross-Functional Team LeadershipCall CenterContact Centers

ABOUT MICHAEL DOWRICH

I’m a relationship leader specializing in AI‑driven customer experience transformation…

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