Michael Downing
Manager, Service Desk & Workplace Technology @BCAA
Burnaby, BC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2015 — Present
Manager, Service Desk & Workplace Technology @BCAA
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SKILLS
Call CenterItilService DeskHelp Desk SupportTechnical SupportIT Service ManagementTroubleshootingCall CentersRequirements GatheringChange ManagementSdlcVendor ManagementTeam BuildingLeadershipCommunicationRequirements AnalysisProcess ImprovementCustomer Service
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