Michael Donner
Director of Operations l Transportation | Sales | Aftermarket | New Business Development | P&L Management
- Role
- Director of Service Centers at Motor Coach Industries
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Michael Donner
Visionary executive with 20+ years of success leading enterprise growth, organizational…
Experience
Director of Service Centers
Jan 2024 — Present · US
As the head of Service Centers at MCI Motor Coach Industries, I hold full P&L responsibility for multiple locations across the USA and Canada, overseeing financial performance, operational efficiency, and strategic growth initiatives. I develop and execute high-level forecasts, budgets, and resource allocation plans to drive profitability and maximize service quality. My leadership focus centers on data-driven decision-making, process optimization, and team development to achieve key business objectives, enhance customer satisfaction, and sustain a competitive edge within a multi-billion-dollar manufacturing organization- Successfully prioritized and enhanced operational safety standards, reducing incident rates by 5% and fostering a culture of safety across all service centers- Redesigned service center structures, implementing strategic changes that improved operational efficiency by 20% and reduced overhead costs by 10%- Developed and managed comprehensive budgets and P&L statements for each service center, resulting in a 12% increase in profitability year-over-year- Developed and implemented KPIs and performance metrics, resulting in a 25% improvement in service center performance and customer response times.
Education
Central Texas College
Associate’s Degree, Business Administration and Management, General
Charleston Southern University
Master of Science - MS, Organizational Leadership
2020 — 2023
University of Arkansas Grantham
Master of Business Administration - MBA, Mark Skousen School of Business
2017
University of Arkansas Grantham
Bachelor’s Degree, (B.S.), Multidisciplinary Studies with Business Management Concentration
2015
Skills
- Sales
- Training
- Logistics
- Customer Satisfaction
- New Business Development
- Trucking
- Strategy
- Recruiting
- Negotiation
- Human Resources
- Purchasing
- Process Improvement
- Supply Chain
- Leadership Development
- Budgets
- Strategic Planning
- Team Leadership
- Supply Chain Management
- Logistics Management
- Automotive
- P
- Crm
- Cross-Functional Team Leadership
- Operations Management
- Sales Operations
- Customer Retention
- Contract Negotiation
- Customer Service
- Hiring
- Business Process Improvement
- Sales Management
- Profit
- P&L Management
- Pricing
- Transportation
- Fleet Management
- Inventory Management
- Leadership
- Management
- Team Building
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