Michael Letts
Service Desk Lead Engineer, SVP @AlixPartners
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WORK HISTORY
Service Desk Lead Engineer, SVP @AlixPartners
London, GB
First and second line support for a global Service Desk supporting around 2100 user. As part of the Service Desk Team, a team of 20 global, 3 UK based, I am responsible for supporting 2100 users locally and remotely across 23 offices and remote locations. I provide local support for the London office but frequently provide local support for the French, German and Switzerland offices. Daily duties would included trouble shooting and resolving faults, completing requests and supporting applications within the corporate environment. Preparing new joiner equipment, maintaining the local Audio visual equipment and liaising with third party vendors for troubling shooting and resolutions. Upgrading of existing hardware, trouble shooting iPhones and printer support. Frequently coordinating large scale conferences internal and externally, that need Audio Visual presentations and video conferencing capabilities. Point of contact for the managing directors EMEA quarterly event supporting 100 MDs included the CEO and local market leads, during a 2 days event. I am also available to take part in any Ad-hoc projects where neededQuarterly on call during the evening and weekends.Technology used:Window 10 & 11O365Office 2016iPhone & iPadsinTune and MobileIronServiceNowMozyCarboniteSecureDoc and bit locker Lenovo hardware
EDUCATION
Bromley College
HND
University of Greenwich
BEng Electrical and Electronic Engineering Tech
Croydon College
ND
SKILLS
ABOUT MICHAEL LETTS
Hard-working, very motivated, with excellent communication skills and very customer…
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