Michael di Monaco

Head of Technical Support @Parloa

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Head of Technical Support @Parloa

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Berlin, DE

EDUCATION

2011 — 2015

The Manchester Metropolitan University

Bachelor of Arts (BA), International Business

SKILLS

Social MediaTeamworkCustomer ServiceMarketingManagementMicrosoft ExcelTime ManagementLeadershipTeam LeadershipMicrosoft WordStrategyMarketing CommunicationsCommunicationMarketing Strategy

ABOUT MICHAEL DI MONACO

As a Product Owner at HelloFresh, I leverage my six years of experience in the tech and online recruitment industries, and my certifications in Innovation in the Age of Disruption from INSEAD and Scrum Product Owner (CSPO) from Scrum.org, to create and deliver solutions that meet customer needs and expectations. I have a passion for product innovation and adoption, and a track record of delivering results across different markets and platforms.In my current role, I have successfully rolled-out upgraded technology across eight different markets, eliminating missing inventory bugs completely. I have also implemented Agile processes into a team of three external engineers, and used data points to validate and prioritise the product backlog. Additionally, I have recorded training material to demonstrate new features of applications, and supported the product delivery team in designing and managing the JIRA process, the bug board, and the technical documentation. My mission is to continuously improve the quality and efficiency of the products and services that HelloFresh offers to its customers, and to contribute to its vision of changing the way people eat forever.

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Michael di Monaco — Head of Technical Support at Parloa in Berlin, DE | Unifers