Michael di Monaco
Head of Technical Support @Parloa
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WORK HISTORY
Head of Technical Support @Parloa
Berlin, DE
EDUCATION
The Manchester Metropolitan University
Bachelor of Arts (BA), International Business
SKILLS
ABOUT MICHAEL DI MONACO
As a Product Owner at HelloFresh, I leverage my six years of experience in the tech and online recruitment industries, and my certifications in Innovation in the Age of Disruption from INSEAD and Scrum Product Owner (CSPO) from Scrum.org, to create and deliver solutions that meet customer needs and expectations. I have a passion for product innovation and adoption, and a track record of delivering results across different markets and platforms.In my current role, I have successfully rolled-out upgraded technology across eight different markets, eliminating missing inventory bugs completely. I have also implemented Agile processes into a team of three external engineers, and used data points to validate and prioritise the product backlog. Additionally, I have recorded training material to demonstrate new features of applications, and supported the product delivery team in designing and managing the JIRA process, the bug board, and the technical documentation. My mission is to continuously improve the quality and efficiency of the products and services that HelloFresh offers to its customers, and to contribute to its vision of changing the way people eat forever.
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