Michael Dayton
Sr Manager, Medicaid Implementations Technical Solutions @Aetna, A Cvs Health Company
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WORK HISTORY
Sr Manager, Medicaid Implementations Technical Solutions @Aetna, A Cvs Health Company
Tampa, FL, US
As a Senior Manager in Project Management at CVS Health, I’ve led strategic initiatives across Medicaid markets and driven enhancements to clinical systems supporting Care Management, Utilization Management, and related workflows—all with a focus on improving member and provider experience. I’ve partnered across pharmacy, quality, and medical management teams to ensure seamless execution and stakeholder alignment, delivering results in complex regulatory environments while supporting vulnerable populations.Over the past two years, I’ve guided cross-functional teams through system integrations, data exchange efforts, and leadership transitions. I’ve mentored new talent, resumed lead roles, and helped onboard senior support—all while maintaining clarity, accountability, and a commitment to collaboration. With a background in behavioral health, client implementation, and technology, I’m now focused on strengthening our PMO and shaping healthcare delivery at scale while growing future leaders.
EDUCATION
Indiana Academy for Science, Mathematics, & Humanities
Indiana Honors High School Diploma
Indiana University Bloomington
BA, Telecommunications
SKILLS
ABOUT MICHAEL DAYTON
Consistent focus managing healthcare projects and ongoing operations, driving efficiencies related to compliance, quality, and cost. Strong leadership, communication, and technical skills that deliver exceptional results. Able to prioritize workload and lead others to ensure target SLAs and key milestones are met. Achieves objectives by:Driving technical projects to digitize and improve processes, ensuring objectives are met on time and within budget based on SOWs, federal regulations, or state contracts.Leading cross functional teams, leveraging standardized methodologies to solve problems and achieve strategic goals. Managing relationships with clients, internal leadership, and staff to advise and ensure a high level of contract performance and customer satisfaction.Specialties: Project Management, Operations, Process Improvement, Client Services, Implementation, BPO, Call Center, Client Management, Technology, Sales, Customer Service, Vendor Management, Medicare Advantage, Medicare, Medicaid, Individual and Group Insurance, Exchanges, Systems Operations, Enterprise GRC implementations, SaaS, Business Analysis, Training, Compliance 360 Administration & Configuration, Corporate Compliance programs
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